NewBrainsAI

Ready solutions for online shops

Where is my order? Answered in seconds, every time.

A ready-made helpdesk for your store. It looks up the order, answers the question, and starts the return or exchange within your policy, so your inbox only gets what really needs you.

Try it live, as a online shop
  • Live in 3 working days
  • Fixed price, no hourly billing
  • 14 day refund on the setup price
  • Built in your own accounts

AI Chatbots

Order and returns helpdesk

$609one-off setup

Then $39 a month care plan from go-live, optional. Sized for 400 conversations a month.

Today you pay $305. The rest when you accept it.

Talk to us first

14 day refund on the setup price

The problem

Most of your inbox is one question.

Where is my order. It arrives in every wording imaginable, and it dominates support for almost every store. Behind it come the near-twins: has my return arrived, when is my refund, does this ship to my country, will this fit.

Every one of those answers already exists in your systems. A person opens the order, reads the tracking, and types back what the page already said. That is the whole job, over and over, and it is why support headcount grows in step with order volume instead of with anything valuable.

The other half of the cost is invisible. The pre-purchase question that goes unanswered for six hours is a basket that never becomes an order, and nobody logs a ticket for it.

  • 70%

    of online shopping carts are abandoned

  • 12 hours

    average reply time for stores with almost no automation

What it does

Your order and returns helpdesk, working from day one.

  • Looks up orders in your store and gives the real status and tracking link

  • Starts returns and exchanges within the rules of your written policy

  • Answers shipping, sizing and care questions from your own pages

  • Hands anything outside your policy to your inbox or helpdesk, order attached

  • Works on your website at any hour, with no fee per ticket from us

  • Says plainly that it is an AI assistant, and never takes card details

One moment, two endings

Monday, 9:00 AM. The weekend brought 60 new emails.

How it ends today

  1. Step 1: Forty of them ask where an order is.

  2. Step 2: Your team spends the morning copying tracking links.

  3. Step 3: The real problems wait until the afternoon.

With your order and returns helpdesk

  1. Step 1: Order questions were answered over the weekend, from your store data.

  2. Step 2: Returns were started within your policy.

  3. Step 3: Your team opens the inbox to the questions that need a person.

Get the second endingTry it live first

Do the maths

What the busywork costs you right now.

These are example numbers. Change them to yours. Nothing you type leaves this page.

10

At your numbers

$1,100a month

of your team’s time, about 43 hours, spent on work that repeats itself.

Your order and returns helpdesk is $609 once, then $39 a month to keep it running and getting better.

The setup costs less than 3 weeks of that time, and after that your team spends those hours on the customers who need a person.

Get the hours back, order now

An estimate from your own numbers.

Try it yourself

Try it as a online shop.

A live demo on a made-up business of your kind. Ask what your clients ask. Nothing you type is stored.

For example: dental clinic, law firm, marketing agency, food truck. The demos adapt to it.

The same kind of assistant we put on your site, answering for a made-up business. Try to catch it out.

Order and returns helpdesk

$609 setup

Delivery 3 working days

See the price and order
Loading the demo…

Want something none of these cover? Book a call and tell us what you need.

Why not what you have now

A contact form waits. This one answers.

  • Replies in seconds, day and night

    A contact form

    With yours

  • Answers questions about your prices and services

    A contact form

    With yours

  • Books the appointment or tour itself

    A contact form

    With yours

  • Asks the questions you would ask

    A contact formOnly the fields on the form

    With yours

  • Sends you a summary of every conversation

    A contact formJust the form

    With yours

How it works

Ordered today, live in 3 working days.

  1. Order online

    Pay $305 today, half the setup, on our secure payment page. Or talk to us first if you have questions.

  2. Tell us how you work

    A short onboarding form: your store connection, your shipping and returns policy, and where tickets should go.

  3. Live in 3 working days

    We set it up and test it with you. Once you accept it, the other $304 is due and it goes live.

Your order

It does what we agreed, or you get the setup price back.

  • The result, agreed in writingBefore we build, we write down the result your system has to deliver, in plain words and numbers. For example: every call answered, and a summary in your inbox within five minutes.
  • Missed it? We fix it, then refundIf it misses that result in the first 30 days after it goes live, we fix it at no cost. If it still misses it 30 days after that, you get the full setup price back and we switch it off.
  • 14 day satisfaction refundIf we deliver and you are not satisfied, you can ask for a full refund of the setup price within 14 days of delivery. The system is then switched off. The care plan can be cancelled at any time.
Read the refund and cancellation policy

Order and returns helpdesk

For online shops

Setup, one-off
$609
Today, to start
$305
When it goes live
$304
Care plan, from go-live
$39 a month
Sized for
400 conversations a month
Costs to run, no markup
About $33 a month
Live in
3 working days
Talk to us first

Ready solutions

Pick what you need. Live in 3 working days.

Already built for online shops, so we only set it up for you. Order online, or talk to us first.

  • ChatSupport

    Order and returns helpdesk

    Answers "where is my order" from your store data and starts returns and exchanges within your policy.

    $609 setup

    Then $39 a month care plan, optional.

    Live in 3 working days

    Talk to us first
  • Back office

    Wholesale order intake

    Reads wholesale orders that arrive by email or PDF and turns them into draft orders in your store, ready to approve.

    $529 setup

    Then $39 a month care plan, optional.

    Live in 3 working days

    Talk to us first
  • Anything else

    Custom Built

    Connected to the software you already run, several locations, or a job we have not listed. Choose what it does and see the price as you go.

    Priced for you

    In the calculator, in two minutes.

    Customize your order

Works with what you use

Plugs into the tools you already run.

  • Shopify
  • WooCommerce
  • Stripe
  • Klaviyo
  • Mailchimp
  • Gorgias
  • Zendesk
  • ShipStation
  • WhatsApp Business
  • Gmail

Helpdesk and shipping tools connect on plans that include API access. We check yours before you order.

A person is always one step away.

Refund disputes, damaged goods and anything outside your policy go to your inbox or helpdesk as a ticket, with the order already looked up.

FAQ

Order and returns helpdesk: common questions.

3 working days, counted from the day we have your answers to a short onboarding form: your store connection, your shipping and returns policy, and where tickets should go.

Everything it takes to keep it working and getting better: round-the-clock monitoring that alerts us the moment something fails, a same working day response if it ever stops, updates as the AI tools change, and fixes when a connected app changes. It starts at go-live, and you can cancel any time with 30 days notice and no exit fee.

About $33 a month, billed straight to your own accounts at the providers' prices, with no markup from us. It is built in accounts in your name, so it is yours from day one.

Yes. It is built in your own accounts either way, so there is nothing to hand over. Online orders include the care plan, so talk to us first for build only: you get a video walkthrough, a written guide and 30 days of support.

Before we build, we write down the result your system has to deliver, in plain words and numbers. For example: every call answered, and a summary in your inbox within five minutes. If it misses that result in the first 30 days after it goes live, we fix it at no cost. If it still misses it 30 days after that, you get the full setup price back and we switch it off.

Yes, both connect directly, and other platforms are checked before you order. It reads real order and tracking data, which is the whole point: an order status answer that is not looking at the order is just a guess with confidence.

It answers from your order data and your written policy, and where it cannot be certain it says so and passes the customer to your team. On money questions we set it to hand over early rather than improvise.

It is set to recognise frustration and escalate rather than keep answering. A customer whose parcel is lost should reach a person quickly, with the history already pulled up.

It answers in your store's main language as standard. More languages are added in the calculator, with the same policies applied in each.

Give your team its hours back.

A free 15-minute call. We look at where your week goes, show you what would take the most off it, and you see exactly what it costs before you decide.

Book a callOr try a live demo first