AI for E-commerceThe same question, answered a hundred times without you.
A support system that answers order status, shipping, and returns from your real order data, and handles the pre-purchase questions that decide whether a basket becomes a sale.
The problem
Most of your inbox is one question.
Where is my order. It arrives in every wording imaginable, and it dominates support for almost every store. Behind it come the near-twins: has my return arrived, when is my refund, does this ship to my country, will this fit.
Every one of those answers already exists in your systems. A person opens the order, reads the tracking, and types back what the page already said. That is the whole job, over and over, and it is why support headcount grows in step with order volume instead of with anything valuable.
The other half of the cost is invisible. The pre-purchase question that goes unanswered for six hours is a basket that never becomes an order, and nobody logs a ticket for it.
The math
One more hire, or this system?
This is the work of a support rep answering the same twenty questions, without adding headcount. Your team keeps the work only a person can do.
Hiring a support rep answering the same twenty questions
Hours
About 40 a week
Time off
Vacation, sick days, holidays
Ramp-up
Weeks of hiring and training
Cost on the books
Salary, payroll taxes, pension, contributions
Capacity
One task at a time
Consistency
Good days and bad days
Your AI support desk
Hours
24/7/365, no breaks
Time off
Never takes a day off
Ramp-up
Live in days
Cost on the books
A tax-deductible business expense
Capacity
Handles parallel work, scales instantly
Consistency
Same quality on every request
What we build for you
The systems that fit this business.
How it runs
How it runs in a store.
We connect your store
Orders, tracking, and returns, so answers come from real data rather than a guess.
We teach it your policies
Shipping times, returns windows, exchanges, and the edge cases you actually get asked about.
It answers on your channels
Website, WhatsApp, and your support inbox, day and night, in the languages you sell in.
It escalates the rest
Damaged, lost, and genuinely unhappy go to a person, with the order already on screen.
What you get
Everything the system handles.
Scope and price are confirmed on the free consultation call.
Order status from real data
It reads the actual order and tracking rather than telling the customer to check their email.
Returns and refund status
Where the return is, what happens next, and when the money moves.
Pre-purchase questions
Sizing, materials, delivery times, and country availability, answered while the basket is still open.
Proactive delay updates
Customers hear about a delay from you before they have to come asking.
Escalates the ones that matter
Damaged, lost, or upset reaches a person, with the full order history attached.
Every channel, one system
Website widget, WhatsApp, and your support inbox, answered consistently.
FAQ
AI for e-commerce: common questions.
Ready to put AI to work?
A free 15-minute AI consultation. We learn your business, you learn whether this is a fit, and your quote is confirmed on the call.