Refund and Cancellation Policy

If we deliver and you are not satisfied, you can ask for a full refund of the setup price within 14 days of delivery. The system is then switched off. The care plan can be cancelled at any time.

Before we build, we write down the result your system has to deliver, in plain words and numbers. For example: every call answered, and a summary in your inbox within five minutes.

If it misses that result in the first 30 days after it goes live, we fix it at no cost. If it still misses it 30 days after that, you get the full setup price back and we switch it off.

The result is measured with the system set up and used the way we agreed, and with the access and information it needs still in place.

If you cancel before we start building, you get your deposit back in full. Once we have started, the build carries on to delivery, and the 14 day satisfaction refund applies from there.

You can cancel the care plan at any time by email, with 30 days notice. There is no exit charge. The plan ends 30 days after your email and billing stops then. We send you the last export of your system and its written guide, remove our access, and the system keeps running in your own accounts. If you paid for a year in advance, we refund the unused full months in proportion to what you paid.

Email hello@newbrainsai.com with your order reference. We confirm within 2 working days, and refunds go back to the card you paid with within 10 working days of that confirmation.

We sell to businesses only, so the consumer cooling-off rules that apply to private buyers do not apply to orders with us. These promises are what we offer instead. See our Terms of Service.