Terms of Service

You may use this website to learn about our services, read our content, try the demos, price a system and contact us. You may not (a) scrape it at volume, (b) probe, test or try to breach its security, (c) send malicious or automated traffic, or (d) use any form, chat or demo for unsolicited marketing or abuse. See our Acceptable Use Policy.

The demos answer for made-up businesses. Their replies are examples of what a system can do, not advice, and not offers from any business.

NewBrains HQ, our online office at hq.newbrainsai.com, has its own HQ Terms and HQ Privacy Policy, which apply when you use it.

We sell to businesses only. By ordering you confirm you are buying for a business, not as a private consumer, and that you can accept these terms for it.

You can order a fixed build, a ready solution or a system priced in our calculator online, or accept a written quote. Your order summary or quote (what is included, the price, the delivery time) and these terms together are our agreement. It becomes binding when you pay the deposit. A written quote holds its price for 30 days.

If you order online, we confirm the details with you at the start of your onboarding call. Anything that turns out to go beyond what you ordered becomes a change order; it never changes the price of what you ordered.

Anything you want beyond what your order includes becomes a change order, with its own scope and price, which you approve before we do the work.

You pay 50% of the setup price when you order, by card through our secure checkout or against our invoice. The other 50% is due when you accept the delivery, and your system goes live for your customers once it clears. If you add the care plan, it is billed from the day your system goes live, monthly or yearly in advance (12 months in advance takes 20% off), and you can cancel it at any time with 30 days notice, as set out in our Refund and Cancellation Policy. Prices are in US dollars and do not include any taxes your country charges on business purchases.

Running costs. Every system runs in accounts in your name. The services it uses, such as the AI model, the automation platform, a phone number or text messages, bill those accounts directly at their own prices. Running costs are not part of our price, and we add no markup to them.

Delivery times are working days, counted from the day your accounts are open and we have the access, documents and answers we ask you for. We send you a written update every week during the build. If we wait on something from you, the delivery date moves by the same number of days. If we have not received what we need 30 days after your order, we pause the project in writing until we do.

Some steps depend on others, such as Meta approving a WhatsApp number, US carriers registering a number for text messages (usually 1 to 3 weeks) or your phone provider forwarding calls. We name them in your order, and switch everything else on first.

Your order includes the number of revision rounds shown for it. We count delivery as accepted when you confirm it works, or 5 working days after our second reminder if we have not heard back.

With the care plan, we watch your system, update it as the services it uses change, repair it when a connected app changes, and tune it as your order describes. If it stops working, we respond the same working day; anything else, within 3 working days. The services your system runs on set their own uptime, so the care plan is not an uptime guarantee.

Without it (build only), you receive a video walkthrough, a written guide and the exported workflow files, you get 30 days of support after go live, and we remove our access at close-out.

Our satisfaction refund and our result guarantee, and how to cancel an order or the care plan, are set out in our Refund and Cancellation Policy, which is part of these terms.

Once you have paid in full, the system we built for you is yours to use and change. The tools, templates and know-how we use across clients stay ours, and you may keep using them inside your system. You keep everything you gave us: your content, your data and your brand.

The systems we build use AI. They can make mistakes, so a person on your side should check anything important before relying on it, especially in medical, legal or financial matters. Every system we build tells people it is an AI at the start of each conversation or call, and every voice system says that the call is recorded.

The systems we build run in accounts in your name. When we build or look after a system in your accounts, we process your customers' data only on your instructions and only to build and run that system. We do not accept health information covered by HIPAA, or similarly regulated data, unless we have first signed a separate agreement with you for it.

We keep your business information, your customers' data and the logins you give us confidential, and use them only for your project. We remove our access at close-out, or when you end the care plan.

We only publish a case study about your project with your written agreement, and only with numbers measured on your system.

We are not liable for indirect or consequential losses, such as lost profits, lost business or lost data that a backup would have saved. Our total liability under an order is limited to what you paid us for that order in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

The website itself is provided "as is". We work to keep it accurate, secure and available, but we do not promise it always will be. Its content is information, not legal, financial, medical or other professional advice.

The copy, design, code, logos and brand assets on this site belong to NewBrainsAI unless noted otherwise. Linking to us and quoting short excerpts with credit is welcome; anything more needs our written permission.

We will always try to settle a disagreement by talking first.

We may update these terms; the date at the top changes when we do. An order is always governed by the terms that applied on the day you placed it.

Questions about these terms? Email legal@newbrainsai.com.